Return & Exchange Policy
Thank you for shopping with us! We strive to provide you with high-quality products and excellent service. Please read our return and exchange policy carefully:
1. Return Conditions
-
Eligibility: Returns are accepted within 7 days after you receive your order.
-
Condition: Items must be unused, unworn, and in their original packaging.
-
Proof of Purchase: A valid order number or receipt is required to process a return.
2. Non-Returnable Items
-
Products that have been worn, washed, damaged, or altered by the customer are not eligible for return.
-
Clearance or final sale items are non-returnable.
3. Return Process
-
Contact Us within 7 days of delivery at [Insert Email Address] with your order number and reason for return.
-
After your return request is approved, we will provide you with return instructions.
-
Ship the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
-
Once we receive and inspect your return, we will process your refund or exchange.
4. Refunds
-
Refunds are issued to your original payment method.
-
Please allow 5–10 business days for the refund to appear in your account after we confirm receipt of the returned item.
5. Exchanges
-
If you wish to exchange an item (for example, for a different size), please specify this when contacting us.
-
Exchanges are subject to stock availability.
6. Defective or Incorrect Items
-
If you receive a defective or incorrect item, please contact us immediately.
-
We will cover all return shipping costs for defective or wrong items and arrange for a replacement or a full refund.
7. Important Notes
-
Shipping fees (if any) are non-refundable.
-
We are not responsible for lost or damaged return shipments. Please use a reliable, trackable service.
We are committed to ensuring your satisfaction. If you have any questions, please don’t hesitate to contact us!